Common rules

1. Common rules

The present Common rules are a legal contract that is obligatory and biding for the Administrator of the Platform “DarPazar” – the Bulgarian Center for not-for-Profit Law, the organizations/social enterprises that have a User Account on the Platform and their clients with regard to the products and services that are to be offered through the Platform.

2. About the privacy of your personal data

The clients agree that the Administrator of the Platform “DarPazar” and all registered organizations and social enterprises that offer their products there, have the right to administer their personal data in order to use the functions of the website. In order to manage your orders, we need to have the following personal data:

  • First and family name;
  • E-mail
  • Telephone number
  • Delivery address
  • Invoice data (on your request)

The data that we are going to receive when you make an order or when you browse the website will be solely used with the aim to receive and manage your orders, to manage your newsletter subscriptions, to contact you if there are problems with your order as well as to improve the management of “DarPazar”. The above personal data will not be shared with third parties in any form or will not be used for purposes different from those mentioned above.

If you make an order of a product or a service through the website and after that you want to change or delete your personal data that you had shared in that process, please contact us in one of the ways described in p. 9 of the present Common rules.  

The users who had subscribed for the newsletter are able to unsubscribe at any moment through the link in the end of each newsletter e-mail.

More details about the administration of your personal data, please look in the Privacy policy. 

3. Product order

Every product order made on the Platform “DarPazar” leads to an obligation for payment in one of the ways described and active on the Platform.

Product Orders can be made 24 hours/ 7 days a week, including on official holidays. Within the following working day, you will receive a confirmation from the respective social enterprise for the order that you had made. The products are sent to a delivery office or to an address chosen by the client, within 3 working days since the confirmation of the order is sent by the organization/social enterprise whose product/service has been ordered.

If you choose “Bank transfer” as a method of payment, the term for sending the products starts at the day when the payment has been received.   

If you choose a delivery method “Pick up at the office” for such is considered to be the office address of the organization/social enterprise uploaded on the Platform and you can pick up the products, you had ordered every working day between 10 а.m and 5 p.m. or in any other time specifically negotiated between the parties. When you make the order you will receive an e-mail with information for that order, including the products/services that you are buying and their prices, your names, e-mail, telephone, address, invoice data if you require such, the method of delivery and payment you had chosen.  

After you make your order, the organization/social enterprise will contact you on the telephone/e-mail provided by you, within the following working day in order to confirm the order and information received from you as well as to negotiate the additional details related to the management of your order. 

The order of a product/service through the Platform is treated as an explicit consent made by the client for concluding a distance contract within the meaning of art. 45 and the following from the Law for consumers’ protection. The distance contract is considered to be concluded with receiving the confirmation of the order sent via e-mail or telephone by the organization/social enterprise whose product/service you had ordered.

4. Prices

All prices are in BGN with VAT included. The prices of the products/services are published without the delivery price which will be additionally calculated depending on the method and the place for delivery chosen by you. You will receive the information for the delivery price from the respective social enterprise/organization whose products you had ordered.

5. Problems in managing your order

Each organization/social enterprise on the Platform has taken the obligation to manage all orders in a precise and timely manner. Despite that the management of your order may be hindered by some of the following reasons:

  • The product that you had chosen is not available at the moment of receiving the order. In that case the organization/social enterprise whose products/services you had ordered will shortly contact you via e-mail or telephone;
  • You had chosen a payment method “Bank transfer” but you had not made the payment in the negotiated term;
  • You had pointed wrong or incomplete delivery information – names, address, telephone.

If there is an inconsistency between the received and ordered products or an inaccuracy caused by the organization/social enterprise whose products/services you had ordered, the same organization/social enterprise will cover the expenses for the subsequent return and replacement of those products. If the delivery is not possible due to organization’s/social enterprise’s fault (you cannot find them on the address or on the phone pointed in the contact information), your order will be returned to the organization/social enterprise. In that case the organization/social enterprise will contact you in order to confirm the completion of the order or the delivery of the order to a new address and the expenses for that will be paid by the client. 

The Administrator of the website cannot be held responsible for any damage or delay of the orders made through the Platform.

6. Payment

There are three payment methods available at your choice:

  • “Bank transfer” after you receive a confirmation for our order. In this case you agree to pay the price of your order in advance.
  • “Cash on Delivery”: at the moment you receive the delivery you pay to the currier.
  • Payment at the moment you pick up the product/service (when you had chosen the delivery method “Pick up at the office”): payment is made directly to the organization/social enterprise at its address.

Every social enterprise has the opportunity to choose which of the mentioned payment methods are available. You may choose only among those payment methods pointed by the social enterprise as available.

With confirming your order (you press “Confirm the order”) through the Platform “DarPazar”, you agree to pay the price of the products that you had chosen and the price of the transport costs that will be additionally calculated by the respective social enterprise/organization.

7. Delivery and receive of the products 

Delivery methods:

  • Delivery to an address: you can choose that method in the process of filling in your order and after you submit actual address, names, additional instructions and currier company to make the delivery.
  • Delivery to a currier office: you choose a currier company to make the delivery, fill in the postal code and the currier office where you want to receive your package.
  • Pick up at the office of the organization/social service whose products/services you had ordered: you have the opportunity to pick up the products you had ordered as you visit the organization/social enterprise at the address that it had filled in and if you negotiate the time of the visit in advance.

Every social enterprise has the right to define specific conditions for delivery that will be visible next to the corresponding product/service of that social enterprise.

8. Order denial and return

You may return the products that you had bought within 14 days since the day you had received them if the following conditions are present:

  • The products are in their original packaging;
  • There are no signs of use, damages or smudging;
  • You send back the original invoice and/or receipt that had been sent with the products (your order will be accompanied by a document for the purchase – fiscal receipt in case you make the payment at the delivery or invoice upon your request);
  • The expenses on the return of the products are paid by you.

You may trade off the products with others or you may receive your money back in case you do not want to trade them off. The amount of money that you may receive back does not include the delivery price and it will be returned to you in a way that you had negotiated with the organization/social enterprise.

All sums that had been paid via bank transfer are transferred back on the same account from which the payment had been made.

All sums that had been paid via bank transfer are transferred back on the same account from which the payment had been made.

Address for return of products:

As an address for returning the products is considered to be the address of the organization/social enterprise pointed in the corresponding contact information on the Platform.

9. Reclamation and inquiries sent to us

For any inquiries related to the products and services you may contact the respective organization/social enterprise that offers them using its contact information (telephone, e-mail).

10. Disputes. Alternative resolution of disputes

The oversight body for protection of consumer rights in Bulgaria is the Commission for protection of consumers with an address: 4A, floor 3, 4 and 6, Slaveykov square, Sofia 1000, Bulgaria; tel. +359 2 980 25 24; fax + 359 2 988 42 18; hotline  070011122; website www.kzp.bg.

If there are disputes related to contracts for online sales where no consent has been made, you may turn to the bodies for alternative resolution of disputes on consumer rights under the conditions of art. 181 and the following from the Law on protection of consumers. Additional information on alternative resolution of disputes on consumer rights may be found on the website of the Commission for protection of consumers (www.kzp.bg) and on the Platform for online resolution of disputes.

11. Platform content and author’s rights

The website contains authors’ materials and texts, pictures, graphic logos, graphics, trademarks, databases and software that are property of or are licensed by the Administrator of the website – the Bulgarian Center for Not-for-Profit Law or of the organizations/social enterprises that are registered on the Platform. The above mentioned content is used under the protection of the Bulgarian legislation and other applicable laws and conventions on authorship or on other intellectual property rights. The copy of the content, of the website and/or whatever element of it that are object of intellectual property rights could be possible only with the written consent of the Bulgarian Center for Not-for-Profit Law and of the relevant organization/social enterprise and/or the holders of those rights. The use of the services of the website does not transfer any rights over the intellectual property as a whole, nor over any part of it.    

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